La-Kita Gilmore, Associate Director – Technology, IVR Strategy | Operations Transformation, AT&T Services, Inc.
La-Kita leads the Transformation Technology Team within Customer Advocacy & Service, AT&T Consumer. In this role, La-Kita is responsible for technology enablement, and client solutions for the omnichannel interactive voice response platform, resulting in an innovative and effortless customer experience for a Fortune 1000 company. Before her current assignment, La-Kita served as the Chief of Staff for the Operations Transformation Organization. Over her 24-year career with AT&T, La-Kita has held progressive leadership positions across various functions and business units. Her experience spans roles in the Office of the President, Regional President Support, Centers Transformation, and leadership roles supporting multiple business channels.
La-Kita is a dynamic speaker, mentor, trailblazer, and community advocate who leads passionately. She consistently builds healthy communities through several local boards, creating initiatives that drive empowerment, student excellence, financial literacy, and entrepreneurship. La-Kita is also the founder and CEO of Women of Purpose, a non-profit organization created to help women gain confidence to live without limitations. Their mission is to help women discover, develop and activate their purpose and passion in both the workplace and the landscape of family so they can effectively lead and serve in their communities. La-Kita derives great fulfillment in her marketplace leader and community advocate roles.